FAQ
Frequently Asked Questions (FAQ)
Order
1. How can I place an order?
You can easily place an order on our website. Select the products you want, go to the shopping cart and follow the instructions to complete the order process.
2. Can I change or cancel my order after confirmation?
Orders can be cancelled or changed within 24 hours of receipt . Please contact us as soon as possible by email at office@nuphilia.com .
payment
3. Which payment methods do you accept?
We accept the following payment methods:
- credit card (Visa, MasterCard, American Express)
- debit cards
- PayPal
- Shopify Pay
- Apple Pay
- Google Pay
- Klarna (purchase on account)
- Sofortüberweisung
4. Is the payment secure?
Yes, we use secure SSL encryption to protect your payment information and ensure the security of your transactions.
Delivery
5. How long does shipping take?
Delivery time is usually 7-14 business days , depending on your location. We strive to dispatch all orders quickly, but during busy periods, such as the Christmas period, delays may occur.
6. Can I track my order?
Yes, after your order has been shipped you will receive an email with a tracking number that you can use to track your delivery at any time.
returns
7. How does the return process work?
Every return must be announced in advance via the returns portal or by email . To register your return, you will need your order number (which you will find in your order confirmation). We will check this and you will be informed by email about the correct return address and the next steps.
8. Who bears the postage costs in case of incorrect deliveries?
If the delivery is incorrect on our part, we will of course cover the postage costs for the return.
9. When will I receive my refund?
Once we have inspected the returned goods, we will refund you the amount within 5-7 working days .
contact
10. How can I reach you?
You can contact us at any time via our contact form or by email to office @nuphilia.com . We will endeavor to respond within 24 hours .
